#Support #Centre #Advanced #PHP #Ticket #System

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Support Centre – Advanced PHP Ticket System is a robust PHP script that permits customers to create tickets and get support out of your employees. It comes with a inbuilt data base, so you may create detailed articles to provide further support.

Create and limit your employees to particular ticket classes, get notifications of newly created tickets and extra. We offer nice support and it’s very simple to put in. It additionally has an non-compulsory cost system constructed-in that lets you create Premium Plans for customers to buy with a purpose to obtain support. It’s powered by MYSQL and PHP with CodeIgniter 3.1.9, making it a really sturdy solution.

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Test Drive Before You Buy

Demo Link: http://support.patchesoft.com/

Demo Login Details:
Email: [email protected]
Password: check123

Our Guarantee

  • Provide wonderful support with a fast response rate.
  • Patch and repair any bugs or damaged content material.
  • Help get you setup and put in!
  • Answer any questions you could have.

Support Centre can also be very safe!

  • Secure Database that makes use of ready statements so no SQL Injection!
  • Protects in opposition to CSRF assaults!
  • HTML Filter to guard in opposition to XSS assaults!
  • Built using the newest CodeIgniter Framework Version 3.1 that has been tried and examined by thousands and thousands of developers.
  • Passwords are encrypted using PHPass Library, normal bcrypt encryption.
  • Captcha enabled pages to stop spam!
  • Google reCAPTCHA
  • Optional account activation by way of email
  • Brute Force safety on login

Full Feature List

    • User & Registration System
      • Users can register for an account using the fast and simple register web page.
      • Captcha enabled registration web page to stop bots from spamming your site (may be disabled in Admin Panel). Can use native captcha or Google reCaptcha.
      • Users may register accounts using their Social Network accounts, making it even faster to sign up to your site!
      • Login System comes with a Forgotten Password web page, to permit customers to reset their password by way of email.
      • Prevents spam by ensuring the email address is exclusive and legitimate.
      • Passwords are encrypted using PHPass library to ensure your data is protected!
      • Can disable registration from Admin Panel, in addition to Social Login choice.
      • Create Custom Fields to gather further information about your customers.
    • Ticket System
      • Users can create tickets both by registering an account or creating as company.
      • Guest Ticket creation may be turned off in Admin Panel.
      • Create classes and sub-classes (1 stage) to assist organise your tickets higher.
      • Assign employees to explicit classes so that they only see tickets created in these areas.
      • Get notifications of newly created tickets with the notification system (includes email alerts).
      • Tickets may be rated by customers; you may view rated tickets within the Reports part.
      • Easily search tickets on the system using our ajax applied search system.
      • Each ticket can have a employees member assigned to it.
      • Your Tickets part reveals all tickets which have been created in classes you’re added to.
      • Your Assigned Tickets part reveals all tickets you’ve gotten been assigned to.
      • Create Custom Fields for tickets to gather further information. Have customized fields seem for only sure classes.
      • Verify Envato Product Codes with customized Envato API fields + Check Support length.
      • Email Piping supported for shoppers; iMAP support only.
      • Attach files to Tickets. Can be disabled within the Admin Panel.
      • Admin Notes permit employees to place notes on tickets that the shopper can’t see.
      • Canned Responses let you rapidly reply to tickets.
      • Merge Ticket Options
      • Track time it takes for a ticket to be marked as closed.
      • Create Custom Statuses for tickets
      • Public marked tickets permit consumer to view a tickets that aren’t there’s.
    • Knowledge Base
      • Create wealthy and detailed articles that customers of your system can view.
      • Uses CKEditor which lets you use a particular textual content editor to insert photos, hyperlinks and different media simply. Also has HTML view.
      • Create classes to organise your articles.
      • When a shopper varieties within the Ticket title, related articles can be proven subsequent to the ticket primarily based on article title.
      • Search for articles using search system.
      • FAQ system lets you add generally requested inquiries to the site.
    • Documentation System
      • Create Documentation for a number of initiatives that may be seen by your shoppers.
      • Uses CKEditor which lets you use a particular textual content editor to insert photos, hyperlinks and different media simply. Also has HTML view.
      • Download documentation into PDF type, includes desk of contents and web page numbering.
      • Offline view for downloading HTML model of all paperwork for every mission.
      • Order paperwork for every mission.
      • Link paperwork across initiatives so that you simply don’t have to repeat & paste a number of paperwork.
    • Reports
      • View an in depth graph of open and closed tickets for a particular date vary.
      • View lately rated tickets.
      • View high rated employees customers and see what number of tickets they’ve been assigned to.
    • Admin Panel
      • Four totally different admin layouts: Basic, Titan, Dark Fire, Light Blue.
      • Custom Fields system lets you add further fields to registration type.
      • Able to disable registration
      • Able to disable Captcha
      • Option so as to add Google reCaptcha
      • Change site name, emblem and different settings.
      • Able to disable social community login
      • Manage Members lets you edit, delete and think about Member information, corresponding to their IP address, email and after they last logged in.
      • User Roles let you create particular permissions in your customers. Roles include Admin, Ticket Manager, Ticket Worker, Knowledge Manager and Client.
      • User Groups let you type and categorize members simply. Apply User Groups to Ticket Categories to limit who can view tickets.
      • Admin Announcements lets you create bulletins within the shopper space.
      • Email Templates make translating emails way more simpler by using our Email Templates choice.
      • Email Members space lets you ship emails to all your registered emails. Select by User Group, Username or All Users.
      • IP Blocking system lets you block sure IPs from registering accounts and from logging in.
      • Setup Payment Plans, Payment Settings and think about Payment Logs for brand new Micro-Transaction feature.
      • Ticket Settings let you customise how your ticket system is dealt with.
      • Email Piping support for shoppers (reply to tickets by way of email + create tickets). Supports iMAP.
    • Payment Plans
      • Turn on or off the power for customers to buy credit for his or her accounts.
      • Check out by way of PayPal, 2Checkout or Stripe; supports a number of currencies.
      • Credits automatically added to consumer accounts after cost has been made.
      • Users should buy plans that add Premium time to their account.
      • Can drive customers to have Premium Time to have the ability to submit a Support Ticket.
      • Plans may be added by way of the Admin Panel, choose price and what number of days the plan provides.
    • Client View
      • Client View is the default web page shopper logged in customers and logged out customers see.
      • Allows them to view all their tickets they’ve created and made.
      • Can view the Knowledge Base and classes.
      • Users should buy plans that add Premium time to their account.
      • Users can change their consumer settings, together with avatar, name, email and password.

Translation Ready

    • Easy translate the complete system by modifying our translation files (simply Three to edit!)
    • Allow customers to modify between a language of their alternative using our distinctive Language Switcher.
    • Supports any UTF-Eight language!
    • RTL Support
    • Documentation Guide to stroll you thru find out how to translate
  • System
    • Built on CodeIgniter 3.1.11
    • Built on Bootstrap 3.3.4
    • Translation Ready
    • Requires PHP 5.Four and a MySQL database. Requires PHP IMAP for Email Piping.
    • Supports MySQL, Mysqli and PDO drivers.
    • Supports SMTP Email, PHP Mail()

Translations Available

FULL
English (Version 2.8)

Would you wish to contribute your language files for others to use (together with up to date/new)? If so, drop us an email at [email protected] and we are going to fortunately give credit score to your site/company in our Documentation files each offline and on-line.

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Release Notes

Version 2.8 – (Released: 27/11/2019)

  • Updated to newest model of CodeIgniter
  • Fixed bug with value of ticket not being charged to consumer
  • Archived Tickets will now not present beneath Your Tickets/Assigned Tickets and on Dashboard
  • Added choice to Deauth your social community account out of your support account.
  • Updated Premium Plans design (now add HTML to description)

Version 2.7 – (Released: 22/03/2019)

  • Updated to newest model of CodeIgniter
  • Fixed bug with updating Ticket Settings
  • Fixed Bug with FAQ and Documentation Manager User Roles
  • Fixed bug with Custom Field Textareas
  • Added choice to cost Credits per Ticket created

Version 2.6 – (Released: 14/11/2018)

  • Updated to newest model of codeigniter
  • Implemented Export choices/mode
  • Made attachments open in a brand new window
  • Fixed damaged hyperlinks
  • Fixed difficulty with non-logged in customers viewing public tickets
  • Fixed difficulty with deleted initiatives for Documentation
  • Fixed difficulty with disabling file attachments
  • Fixed points with print ticket
  • Archived tickets now not present up beneath Your/Assigned ticket lists
  • Updated numerous email templates to use the Email Template title as topic line.
  • Added choice to set a particular consumer to be auto-assigned to tickets primarily based on the class the ticket was created in
  • Can now set the colour of bulletins within the Admin Panel
  • Email now despatched out when a ticket has been closed.
  • Added choice to specify a listing of customers to be alerted of latest tickets (in all classes).
  • Added cron that auto-closes tickets after 7 days of no exercise.
  • Added Article Useful Vote within the Knowledge Base

Version 2.5 – (Released: 28/03/2018)

  • New Documentation Section
  • Added Documentation supervisor consumer position
  • Can add/edit/delete Documentation Projects
  • Can Add/edit/delete paperwork
  • Can order the way in which through which paperwork are displayed
  • Can connect files to paperwork
  • Can hyperlink paperwork to different paperwork to avoid wasting repetition
  • Added Client View for Documentation
  • Added Offline View for Documentation
  • Added PDF View for Documentation
  • Updated to newest model of CodeIgniter
  • Defaulted Session storing to database + Added repair for uncommon date error
  • Implemented Avatar Resizing
  • Updated to the newest model of CodeIgniter

Version 2.4.1 – (Released: 20/02/2018)

  • Resolved points with Registeration customized fields
  • Implemented AJAX ticket subject checking on shopper
  • Fixed Client Layout difficulty for settings

Version 2.4 – (Released: 13/02/2018)

  • Updated to CodeIgniter 3.1.7
  • Fixed bug with Your Tickets depend
  • Removed trailing fullstop when exhibiting visitor passwords.
  • Fixed difficulty with enabling ticket file uploads
  • Updated Client space to include breadcrumbs
  • Added space so as to add customized statuses for Tickets
  • Added choice to disable notice-popup when closing a ticket
  • Updated View Ticket, Custom Views, Ticket views for using Custom Status
  • Option to set default standing in Ticket Settings (admin panel)
  • Added choice to Ticket Settings to stop shoppers from replying when a ticket is closed
  • Added shortcodes for Email Templates for First Name and Last Name
  • Added email template for consumer notifications
  • Implemented choice to Archive Tickets and a brand new Archive Ticket List
  • Added choice to allow /novalidate-cert for IMAP connections to Admin Panel -> Ticket Settings
  • Added choice to set default standing for when an Admin is replying or when a Client is replying in Ticket Settings
  • Fixed difficulty with Word Wrap in shopper space
  • Added the power to limit Knowledge Base Categories & Articles to sure User Groups
  • Updated font size for graph stories
  • Updated Login and Registration pages
  • Added new Public Tickets choice which lets you set a ticket as Public so different customers can view it
  • Added Ticket Time to Admin View Ticket which reveals the entire time the ticket was opened for (second from creation to shut)
  • Added mark all as learn to shopper notification space
  • Can now view tickets submitted by a User within the Manage members part
  • Added new FAQ part for including FAQs. Added new User Role for managing FAQ part.
  • Added choice to disable/allow Knowledge base and FAQ sections
  • Revamped shopper side format
  • Can set Logo peak and width by way of Admin Panel
  • Updated Site Description to now use WYSIWYG editor. Site Description is displayed on shopper entrance web page.
  • Updated Client Page to inform consumer to login when you have Guest Tickets disabled.

Version 2.3 – (Released: 2/11/2017)

  • Updated to CodeIgniter 3.1.6
  • Fixed wrong Email Template getting used for User Activation
  • Fixed User notification icon difficulty in shopper side
  • Fixed difficulty for logged out customers when viewing the Dark Fire theme
  • Added translate strains for User Notifications to language files
  • Fixed a number of points with IMAP cron
  • Fixed difficulty with Envato Product Code checker for Custom Fields
  • Email Template for ticket reminder now sends out to registered customers in addition to company
  • Fixed difficulty with modifying customized fields for sub classes
  • Fixed difficulty with sending emails to teams of customers
  • Fixed difficulty with lengthy phrases not breaking for tickets
  • Fixed difficulty with customers not with the ability to logout in the event that they didn’t choose a username after using Social Media login
  • Fixed difficulty with language deciding on english by default when modifying email templates
  • User now not will get double notifications when a ticket is replied to.
  • Updated Facebook SDK

Version 2.2 – (Released: 13/04/2017)

  • Updated to CodeIgniter 3.1.4
  • Implemented new Admin theme layouts: primary, mild blue, Titan, Dark Fire.
  • Updated Language Switcher to accomodate new RTL support.
  • Fixed difficulty with phrases being damaged in summaries for data base articles.
  • Added support for Greek and French characters
  • Fixed difficulty with visitor shoppers viewing connected files
  • Added choice to Ticket Settings to let you specify the strings for acquiring Ticket ID information in Crons.
  • Fixed a difficulty with canned responses and pictures
  • Improved pagination outcomes for tickets when looking out
  • Added choice to activate Captcha for Ticket Creation
  • Implemented Ticket Reminder choice
  • Email Templates have been recoded- can now add language particular templates for numerous areas of the system.
  • Revamped User Roles system in Admin Panel to make it simpler to create new User Roles
  • Updated Cron to higher extract Outlook replies for Ticket Posting.
  • Custom Fields now settle for values of 0.
  • Implemented new Custom Field Type for Tickets: Envato License Code. Allows you to check product codes of things that you’ve offered and take a look at how a lot support time is left.
  • Option to mark all notifications as learn added
  • Option to automatically assign employees consumer to ticket when replying to it.
  • Option to make Ticket Custom Fields hidden on the shopper side added
  • Implemented new Merge Tickets choice
  • Added Edit User hyperlink to Ticket View
  • When deciding on “Close Ticket” choice, the Ticket Notes modal will now open automatically, permitting you to enter admin-viewable notes in regards to the ticket.
  • Added debugging instruments to Admin Panel: Email Debugging and Notification Syncer
  • Fixed a difficulty with company viewing attachments
  • Added choice to Global Settings permitting you to set the quantity of time to cache the dashboard data
  • Fixed an isset difficulty with modifying tickets
  • Category description now reveals as soon as chosen within the Client Ticket Form.

Version 2.1 – (Released: 08/02/2016)

  • Updated to the newest model of CodeIgniter 3.1.3
  • Fixed bug with Clients
  • Fixed bug with forgotten password
  • Fixed a bug with data search
  • Fixed a bug when modifying tickets with required fields
  • Added Avatar Height and Width choices to Admin Panel
  • Fixed lacking translation texts
  • Language Switcher added to Client view
  • Social Media login choices only present up for ones you’ve gotten entered keys for
  • Register button now not reveals when disabled registration on login web page
  • Added choice so as to add sub-classes to Knowledge Base Categories.
  • Added Ticket Number to Client View.
  • Added Ticket Number to Admin Ticket View
  • Added Last Reply User Icon to Admin Ticket desk
  • Removed Output messages from cron. Toggle debug on/off.
  • Fixed lacking notification string in cron
  • Added in Print View for Tickets.
  • Can now create tickets by way of emails despatched to your assigned email using IMAP/Cron
  • Implemented new GMAIL message cleaner for IMAP (helps get email content material higher).
  • Fixed numerous points with IMAP.
  • Can set default class that newly created IMAP tickets go to in Ticket Settings.
  • Revamped Ticket View web page
  • Added Ticket History which logs all actions made to tickets.
  • Revamped Client Ticket View Page
  • Added new Canned Responses Keywords (first name and last name)
  • Added new part referred to as Custom Views.
  • Custom Views let you save totally different views of the Ticket Table: view by a sure standing, class and order sort. Easily swap between totally different customized views from the view tickets web page. Staff can handle their very own Custom Views from the Custom Views part.
  • Added First and Last name to Canned Responses
  • Can now straight add consumer to a User Group when creating new member in Admin Panel
  • Added 2Checkout Payment Gateway
  • Implemented Payment Logs for User

Version 2.0.1 – (Released: 08/12/2016)

  • Added heading tags to HTML filter
  • Facebook name repair
  • Fix for Admin Permissions
  • Client Notification List added
  • Fixed Notification Link
  • Fixed glyphicons color on Premium Plans
  • Added Last Updated to Article Page
  • Fixed Category Display in Client View
  • Added Category to Knowledge Base Articles view in employees are

Brand NEW Version 2.0 – Initial Release – 25/10/2016

  • Completely rewritten the codebase, database and design. It would require a fresh set up from older variations. If you need assistance with something, really feel free to get in touch. Thanks!

15th July 2015

  • Small bug fixes
  • Files to overwrite: utility/controllers/Login.php, utility/controllers/Tickets.php

22 June 2015

  • Fixed Issue with updating passwords for customers
  • Add logout hyperlink to Mobile model
  • Fixed Isset points for Sessions
  • Fixed isset points for replying to tickets
  • Updated Multi-Upload backend
  • Set file Types and File size in Global Settings in Admin Panel
  • Email Templates – Now can edit emails being despatched out to your customers straight from the Admin Panel.
  • Updated to CodeIgniter 3.0

10th September 2014

  • Removed French Routes
  • Fixed FileInformation Undefined Array
  • Option to disable website positioning URLs for Knowledge Base Articles (admin Panel)
  • System Update: Now supports websites that don’t have mod_rewrite or permission to use their very own .htaccess files!
  • Default Database choice has been modified to mysqli (faster!)

09th July 2014

  • Fixed bug when Guest tried to shut Guest Ticket
  • WYSIWYG Editor up to date to include tons extra choices, together with fonts, font-size, tables and extra!
  • WYSIWYG Editor added to Ticket Replies and Canned Responses
  • Auto-Guest login URL generated when new visitor tickets created.
  • Tickets for particular departments – assign employees to a particular ticket part only
  • Category name urls, article-name urls website positioning friendly
  • Fixed website positioning urls with Knowledge Base
  • Fixed a visitor ticket login bug
  • Admin Notes now not present up in print view if they’re empty
  • User Settings now not present up when not logged in
  • Upgraded System Files to newest model of CodeIgniter
  • Option to disable Captcha in Admin Panel

22nd April 2014

  • Fixed registration type bug on sure servers
  • NEW Assign Staff To Tickets System
  • Updated Agent Panel Ticket Lists to keep in mind Assigned Tickets
  • When Staff reply to a ticket, they’re automatically assigned.
  • Can assign different employees to a ticket or take away employees
  • Disable Registration Option
  • Require consumer to be logged in to view Knowledge Base Option
  • New Statistics web page
  • Can Now Edit Ticket Responses
  • Cached Tweets Implemented
  • Added Article Title to Knowledge Base Article hyperlinks for website positioning functions

13th March 2014

  • WYSIWYG Editor (tinyMCE) has been up to date to now permit you insert movies, view supply code and preview mode.
  • Danish Character Support
  • Canned Responses – Create customized responses that let you reply tickets faster!
  • Ticket Responses now recognise linebreaks correctly
  • Added View By Category to Edit Article Area

4th February 2014

  • The Support Centre is now suitable in Internet Explore 8
  • Fixed wrong Admin Links
  • NEW: Admin Notes have been added to Tickets. Staff can now add notes that are hidden from common customers.
  • NEW: Print View has been added which shows all tickets and information to make it simpler to print tickets.
  • Fixed Javascript errors for subfolder installations
  • Updated Lib Filter library to work with PHP variations < 5.3
  • Fixed Responsive points with Landscape Views
  • Fixed bug with Edit Agent and Edit User
  • Improved Responsive view of Support Centre on iPhones
  • When Admins login, they’re redirected to the Agent Panel as an alternative of Frontpage.
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22nd January 2014

  • Added choice to alert employees members by way of email when a brand new ticket is created or a brand new reply is acquired (may be disabled)
  • Updated Agent Panel view of Tickets (show name and ticketID)
  • Updated ticket reply packing containers to cease collapsing on spotlight
  • Updated Documentation with new Updating Section
  • Updated Documentation with new .htaccess solutions

15th January 2014

  • + System is now translation prepared
  • + Improved Support Documentation for translating your site
  • + Fixed Twitter Integration Bug on decrease PHP variations
  • + Improved Responsiveness on Mobiles

08 January 2014

  • + Removed HTML Validation Errors
  • + Fixed Date Handling
  • + Added choice to delete consumer in admin panel

07 January 2014

  • + Fixed Install Issue
  • + Fixed difficulty with creating tickets with no topic line

Created by Patchesoft

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